This Privacy Notice explains how Dubai Hawa (“we” or “us”) collects, uses, shares, and retains personal information you provide to us, or that we collect, when you use the Dubai Hawa website at https://www.DubaiHawa.com and other websites owned or controlled by Dubai Hawa (“the Sites”) or related mobile applications, complete forms, participate in Dubai Hawa events, or communicate with our customer service team (“personal data”).
If you disagree with this Privacy Notice, you should not use the Sites, mobile applications, or provide personal information to us in connection with Dubai Hawa’s products or services.
Table of Contents
- Collection of Personal Information
- Marketing Communications
- Use, Sharing, and Retention of Personal Information
- How to Contact Dubai Hawa and Modify Your Information or Preferences
- Modifications to This Privacy Notice
- Questions, Concerns, or Complaints
1. Collection of Personal Information
a. Information You Directly and Voluntarily Provide
Enquiry: If you provide personal data to Dubai Hawa to inquire about properties or events, or if you register on any Dubai Hawa website, you may be required to provide information such as your first and last name, email address, phone number, and home or business address. This information allows us to communicate with you, design relevant content, and ensure compliance with applicable sanctions.
Events: If you register for a Dubai Hawa event, we may use the information in your account to provide event-related services. For non-members, we will collect your name, email address, and other relevant business information to offer these services.
Communications: If you contact us via email, phone, or other forms, we may collect your contact details to respond to your inquiries, inform you about Dubai Hawa events, or keep a record of requests and concerns.
b. Information We Automatically Collect
When you use the Sites, we may automatically collect data such as your browser type, IP address, pages visited, and other standard web log information. We may also collect location data if you access the Sites on a mobile device. You can disable location tracking by adjusting your mobile settings.
Cookies and similar technologies like web beacons may collect additional information to enhance website performance and user experience. Third parties, such as service providers, may also set cookies when you visit the Sites. You can manage cookies and web beacons in your browser settings.
c. Information You Provide to Payment Processors
Payments made to Dubai Hawa are handled by third-party processors, and information collected for payment processing is not directly accessible by Dubai Hawa unless voluntarily shared with us.
2. Marketing Communications
We may combine your data with information from our vendors to enhance and personalize the Dubai Hawa website. If you prefer not to receive marketing communications or participate in our advertising programs, update your preferences by contacting us at hello@dubaihawa.com or by following opt-out instructions provided in our communications.
3. Use, Sharing, and Retention of Personal Information
a. How We Use Your Information
We primarily use your data to provide, protect, and improve our products and services, including:
- Managing your account
- Enhancing website performance and user experience
- Responding to inquiries and providing customer support
- Notifying you of promotions, events, and news related to Dubai Hawa products and services
- Detecting and preventing fraudulent activity
b. European Union Residents
If you are in the European Economic Area (EEA), Dubai Hawa processes your data in compliance with the General Data Protection Regulation (GDPR). The legal basis for data processing varies by purpose, including consent, contract necessity, legal compliance, and legitimate interest. We may also provide you with options to manage personalized advertising and communications.
Data Transfers from the EU to Dubai
Dubai Hawa has its headquarters in Dubai, UAE. Information collected from the EU will be processed in the UAE. Although we strive to ensure data security, we cannot guarantee full protection of information transmitted over the internet. Data transmission is at your own risk, and we encourage you to use secure login methods.
Your Rights as an EU Data Subject
You have the right to request access, correction, erasure, or restriction of your personal data and to withdraw consent for its use at any time. EU residents may also file a complaint with their data protection authority if they have concerns. To exercise these rights, please contact us at hello@dubaihawa.com.
c. Data Storage and Retention
Your data is stored on Dubai Hawa servers and by our database management service providers. Data is retained for as long as you are a customer or as legally required. EU residents may request data deletion when their relationship with Dubai Hawa ends, subject to legal obligations.
4. How to Contact Dubai Hawa and Modify Your Information or Preferences
If you have questions regarding this Privacy Notice or wish to change your communication preferences, contact us at hello@dubaihawa.com. You can also follow the opt-out instructions in any marketing email from us.
5. Modifications to This Privacy Notice
Dubai Hawa may update this Privacy Notice to reflect changes in our practices or legal requirements. Updates will be posted on the Sites, and we encourage you to review the notice periodically. Your continued use of the Sites following any changes constitutes your acceptance of the modified Privacy Notice.
6. Questions, Concerns, or Complaints
For questions or concerns about this Privacy Notice, please reach out to us at hello@dubaihawa.com.
